Complaints

Complaints

On April, 9th 2009, on its day of settlement, the Board adopted the form to be used by third parties who wants to send complaints about the execution of the Undertakings by Telecom Italia, in order to start immediately its supervisory activities. The Board defined as well general criteria for handling complaints according to priciples of proportionality and transparency.

During the Board meeting held on 23 April 2013, the Supervisory Board adopted Resolution no. 10/2013 by which it was launched a Public Consultation, addressed to Operators, about proposed changes to the general procedures for the management and discuss the matter of the Supervisory Board.
In the light of the experience gained so far over the years (the current procedure that regulates the process was approved in 2009 with the Resolution no. 2), the Supervisory Board has recognized the need to change the procedure for dealing with reports and complaints with the objective of guarantees of participation and contradictory of all stakeholders and, more generally, in order to simplify and provide the utmost transparency in the activities appraisals.
Through the launch of the public consultation, the Supervisory Board wanted to allow interested parties to submit their comments on the proposed measure, in order to have the largest share in the coming years on the rules that govern an important aspect of verification activities of the Supervisory Board.

Attachments:
1) Determination 10/2014;
2) New flowchart for management of complaints;