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SB Activities

During the Board held on August 28, 2015, the SB adopted Determination n. 15/2015 which postpones the deadline for the conclusion of Complaint S01/15 “Wind / Troubles encountered during the migration toward the New Delivery Process”, started on July 14 2015 with Resolution n. 14/2015.

Resolutions adopted by the Supervisory Board during the meeting held on July 14th, 2015

During the Board held on July 14 2015, the Supervisory Board started, with Determination n. 12/2015 a new complaint based on Wind reporting about troubles encountered during the migration toward the New Delivery Process.
With Determination n. 13/2015 the Quarterly Report for the period April-June 2015 was approved.

Resolutions adopted by the Supervisory Board during the meeting held on April 16th, 2015

During the meeting held on April 16th 2015, the Supervisory Board adopted Determination n. 9/2015, which closes the Complaint “S03/2013 - Welcome Italia/Physical deterioration of lines and fruitless service interventions, SLA compliance and size of penalties”. The Board also adopted Determination n. 10/2015, which approves the Quarterly Report for the first Quarter of 2015.

Resolutions adopted by the Supervisory Board during the meeting held on February 19th, 2015

During the meeting held on February 19th 2015, the Supervisory Board adopted Determination n. 4/2015, which approved the 2015 Activities Plan and the main intervention planned. The Board also adopted Determinations n. 5/2015 and n. 6/2015, which approve the results reached with the Telecom Italia data certification project and plan the same activity for 2015 too, and Determination n. 7/2015, which approves the Quarterly Report for the fourth Quarter of 2014.

Resolutions adopted during the meeting held on January 14th 2015

During the meeting held on January 14th 2015, the Supervisory Board approved, with the Resolution no. 1/2015, the 2015 Budget. With Resolutions no. 2/2015, the Board approved the work done in 2014. It then launched the same kind of task for 2015 by adopting Resolution n. 3/2015.

Seminar held on January, 14th on "Equivalence of Access in the Next Generation Networks"

On January 14th, the Supervisory Board organized a seminar on “Equivalence of Access in the Next Generation Networks”. The event has taken place at AGCom headquarter in Rome.
The event has been introduced by Angelo Cardani, AGCom Chairman, and Antonio Sassano, Chairman of the Supervisory Board. Scott Marcus, independent expert, Fàtima Barros, ANACOM Chairman and BEREC Chair for 2015, and Marc Bourreau, Professor of Economics at Telecom ParisTech, gave their contributions. A specific view on the Italian situation was illustrated by Antonio Preto, AGCom Commissioner for Infrastructures and Networks, and Salvatore Rebecchini, Commissioner of the Italian Antitrust Authority.
Michele Polo, Member of the Supervisory Board, concluded the meeting.

Resolutions adopted during the meeting held on December 15th, 2014

During the meeting held on 15th December 2014, the Supervisory Board adopted the Resolution n. 20/2014 which postponed the deadline for the conclusion of the investigation on Welcome Italia "Complaint no. S03.2103 / Physical deterioration of lines, fruitless service interventions, SLA compliance and definition of penalties". The new deadline is June 30th, 2015.

Deadline for the conclusion of the KOs Analysis postponed

On December, 5th the Supervisory Board approved the Resolution no. 19/2014 which postpones to June, 30th 2015 the deadline for the conclusion of the KOs Analysis, started with Resolution no. 26/2013 and no. 9/2014, to verify the respect of the equality of treatment principle.

Resolutions adopted during the meeting held on October 28th, 2014

During the meeting held on 28 October 2014, the Supervisory Board adopted Resolution n. 16/2014 which approved the Quarterly Report for the Third Quarter of the year, and Resolution n. 17/2014, which closes the monitoring activities on the KOs due to equipments. It also approved Resolution n. 18/2014, which starts the project which aim at identifying Key Performance Objectives.

Resolutions adopted during the meeting held on August 26th, 2014

During the meeting held on 26 August 2014, the Supervisory Board adopted Resolution n. 13/2014 which approved the Quarterly Report for the Second Quarter of the year, and Resolution n. 14/2014 which fixed a new deadline for the Complaint S02/2013 – Fastweb/Malfunctioning of Wholesale CRM.

Resolutions adopted during the meeting held on June 11th, 2014

During the meeting held on 11 June 2014, the Supervisory Board adopted the Resolution n. 12/2014 which postponed the deadline for the conclusion of the investigation on Welcome Italia “Complaint no. S03.2103 / Physical deterioration of lines, fruitless service interventions, SLA compliance and definition of penalties”.

Resolutions adopted during the meeting held on March 13th, 2014

During the Board meeting held on March 13, 2014, the Supervisory Board adopted Resolution n. 8/2014 which approved the Annual Report 2014 on the activities carried out and the results achieved in 2013. During the same meeting, the Council adopted the Resolution n. 9/2014 which starts the KO analysis for 2014. Lastly, the Board approved the Resolution n. 10/2014 wich approves the new complaints handling procedures.

Resolutions adopted by the Supervisory Board during the meeting held on February 13th, 2014

During the meeting held on February 13th 2014, the Supervisory Board adopted Determinations n .3/2014 and n. 4/2014, which close the 2013 monitoring activity on the New Delivery Process, and plan the same activity for 2014. The Board also adopted Determinations n. 5/2014 and n. 6/2014, which approve the results reached with the Telecom Italia data certification project and plan the same activity for 2014 too, and Determination n. 7/2014, which fixes a new deadline for the inquiry on Complaint S03/13 - Physical deterioration of lines and fruitless service interventions, SLA compliance and size of penalties.

Resolutions adopted by the Supervisory Board during the meeting held on January 28th, 2014

During the meeting held on January 28th 2014, the Supervisory Board adopted the Determination n. 1/2014, which approved the 2014 Activities Plan and the main intervention planned.
During the same meeting, the Board adopted the Determination n. 2/2014, which approved the Quarterly Report in respect of the fourth quarter 2014, according to AGCom resolution no. 718/08/CONS.

Resolutions adopted by the Supervisory Board during the meeting held on December 9th , 2013

During the meeting held on December 9th 2013, the Supervisory Board adopted the Determination n. 25/2013, which closes the Complaint S01/13 “Fastweb/Network access discrimination in the installation of LLU and Bitstream systems”, and expresses recommendations on Telecom Italia. On the same day, Determination n. 26/2013, which starts a monitoring activity on the KOs opposed to OLOs Work Orders in order to verify the respect of non discrimination principle, and Determination n. 28/2013, which starts another analysis on the refusal opposed to OLOs ULL requests due to the presence of equipment for multiplexing in the network, were adopted. Determination n. 29/2013 settle a new expiry date for Complaint S02/13 - Fastweb/Malfunctions of the CRM system for Wholesale customers”.

Resolutions adopted by the Supervisory Board during the meeting held on November 11, 2013

During the meeting held on 11 November 2013, the Supervisory Board adopted the Determination n. 22/2013 , which approved the Quarterly Report for the third quarter 2013. During the same meeting the Board also adopted the Determination n. 23/2013 which settle a new expiry date for the Complaint S03/13 - Welcome Italia/Physical deterioration of lines and fruitless service interventions, SLA compliance and size of penalties.

Start specific monitoring activity on certain key performance indicators of the undertakings group no. 4

The Supervisory Board approved during the October meeting the Determination n. 21/2013 which starts a specific monitoring activity on certain Key Performance Indicators of the Undertakings Group no. 4. This analysis follows the similar monitoring activity carried out in 2011 on certain KPIs.

New expiry date for complaint no. S01/13 and no. S02/13

During the meeting held on 16 October 2013, the Supervisory Board approved, with Resolution n. 19/2013, an extension of the expiry date for Complaint no. S02/13 on a series of malfunctions in the CRM system used by OLOs, and with Resolution n. 20/2013 an extension of the expiry date for Complaint no. S01/13 on alleged network access discrimination in the installation of LLU and Bitstream systems.

Investigation on Complaint S01/2013– Preliminary Statement

During the meeting held on 11 September 2013, the Supervisory Board approved, with Resolution n. 18/2013, the Preliminary Statement on Complaint no. S01/2013, according to art. 14 of the Board regulation.

Resolution adopted by the Board during the meeting held on August, 29th 2013

During the meeting held on August, 29th 2013, the Supervisory Board approved Resolution n. 16/2013, which approved the Quarterly Report and Resolution n. 17/2013 which postponed the expiry date for Complaint S03/2013 on alleged deteriorations of physical accesses presented by the Operator Welcome Italia.

New expiry date of the investigation phase for Complaints number S01/2013 and S02/2013

The Supervisory Board adopted, in the course of the meeting held on June, 19th, Resolutions number 14/2013 and Resolutions number 15/2013, which extended the investigation time for Complaints number S01/2013 (started with Resolution number 5/2013, and related to alleged breach by Telecom Italia of the equality of treatment principle in handling OLO Work Orders) and S02/2013 (started with Resolution number 6/2013 regarding alleged faults of Telecom Italia CRM system dedicated to OLOs).

Supervisory board 2013 activities plan

The Supervisory Board approved, in the course of the meeting held on May, 9th, the Plan of the activities for the year 2013.

Start of the Public Consultation on modifications to the complaints handling process

During the Board meeting held on 23 April 2013, the Supervisory Board adopted Resolution no. 10/2013 by which it was launched a Public consultation, addressed to Operators, about proposed changes to the complaints handling process.
In the light of the experience gained so far over the years (the current procedure that regulates the process was approved in 2009 with the Resolution no. 2), the Supervisory Board has recognized the need to change the procedure for dealing with reports and complaints with the objective of better guarantees the participation all stakeholders and, more generally, simplifying and providing the utmost transparency in the activities appraisals.

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Start of monitoring activities on Complaints n. S03/2013

The Supervisory Board adopted during its meeting held on April, 23rd the Determinations n. 9/2013, which opens the Complaints S03/2013 following alleged deteriorations of physical accesses presented by the Operator Welcome Italia.

Monitoring activities on Complaints S01/2013 and S02/2013 and approval of the 2013 Annual Report

The Supervisory Board adopted during its meeting held on March, 13th the Determinations n. 5/2013 and Determinations n. 6/2013, which starts verification activities on the Complaints Nos. S01/2013 and Nos. S02/2013 presented by the Operator Fastweb, and related to alleged breach of the equality of treatment principle by Telecom Italia as far as the handling of OLO Work Orders and faults of CRM system are concerned; in the course of the same meeting, the Board approved also the 2013 Annual Report.

New Determinations of the Supervisory Board on Single Queue and data monitoring activity

The Supervisory Board adopted during its meeting held on February, 20th the Determination n. 3/2013, which starts the inquiries activities on Telecom Italia Single Queue system for 2013, and the Determination n. 4/2013, which closes the monitoring activity on the data used for the calculation of the performance indicators.

Establishment of the new supervisory board

The Supervisory Board, tasked with monitoring the compliance with the Undertakings adopted, and ensuring equality of treatment in accessing to the fixed network of Telecom Italia, continues its operations.
Since December 1st, 2012 the new Board, which succeeds to the one chaired by Giulio Napolitano, started working. It is composed of three members which term of office ends on 30 November 2015.
New President is Professor Antonio Sassano, designated by the Italian National Regulatory Authority AGCom, and appointed by Telecom Italia. The other members of the Board are Marco Lamandini (indicated by the Authority) and Michele Polo (indicated by Telecom Italia).

Press release

Hearing of the supervisory board at the national regulatory authority for communications (AGCom)

Few days before the expiry terms of the mandate of the Supervisory Board, the Italian National Regulatory Authority for Communications (AGCom), chaired by Angelo Marcello Cardani, heard the Supervisory Board at a hearing on September, 19th 2012. During the hearing, the Supervisory Board outlined the actions carried out during the three years activity, the main results achieved and the expected future development as far as the issue of the equality of treatment in the access to the Telecom Italia network is concerned. The members of the Board received the thanks expressed by President Cardani and Commissioners of the Authority for the work done and contribution provided during the three years mandate.

http://www.agcom.it/default.aspx?DocID=9438
Audizione OdV/AGCom

Complaint S01/2012

In the course of the meeting held on June 18th, 2012, the Supervisory Board adopted the Determination no. 13/2012, which started the inquiry activities about alleged technical troubles to the bitstream services sent by the Operator Welcome Italia. With the Determination n. 16/2012, adopted during the meeting of 1 August, the Supervisory Board closed the complaint, not finding any breach of the Undertakings.

Start of the monitoring activities on the new work orders management system

The Supervisory Board adopted the Determination no. 12/2012, which started the monitoring activities on the new Work Orders management system as foreseen by the Undertakings Group n. 1 (New Delivery Process). With the Determination n. 17/2012, adopted during the meeting of 1 August, the Supervisory Board reports the positive results of the analysis conducted by the Supervisory Office.

Supervisory board recommendations on the technical plans for the development of the fixed access network

During the meeting of May 3rd 2012, the Supervisory Board adopted the Determination no. 11/2012, containing recommendations in order to ensure full compliance of the Technical Plans for the Development of the Fixed Access Network (Undertakings group n. 6) with the principle of transparency.

Presentation 2012 Annual Report of the Supervisory Board

Program of the convention on "Network governance and digital agenda" during which the 2012 Annual Report of the Supervisory Board will be presented - Rome, Palazzo Barberini, 20 marzo 2012.

Closing of the supervisory activities on certification of data and audit of the KPIs actual results

During the 8 February 2012 meeting, the Supervisory Board approved, with the Determination n. 4/2012 the Technical Report of the Supervisory Office which closes the monitoring activity conducted in order to validate the mechanism for extracting data used for calculating the KPIs provided for by the Undertakings Groups no. 3 and 4. This analysis started with the Determination n. 4/2011.
During the same meeting, the Supervisory Board has also adopted the Determination no. 5/2012 which concludes the supervisory activities carried out on certain performance indicators: with this Determination, the Supervisory Board has approved the Technical Report of the Supervisory Office, from which no critical points about the values recorded on examined KPIs emerged..

Next Generation Network

On 18 January 2012, the Supervisory Board started with Resolution n. 3/2012, the analysis about the potential application of the Undertakings to the NGAN after the AGCom Resolution n. 1/12/CONS which outlines the NGAN regulatory framework.

Conclusion of the project "Retail KOs analysis"

With Determination n. 26/2011 the Supervisory Board approved the results of the analysis of the causes of rejection of KOs in relation to the offer of Telecom Italia Retail services. The Board decided to carry on monitoring the issue in order to get more information apt to better formulate a final evaluation. The analysis started with Determination n. 5/2011.

Complaint S02/2011

The Operator Fastweb requested some data held by Telecom Italia Wholesale division for jurisdictional action and protection purposes; the Supervisory Board started first a monitoring activity with (Resolution n. 23/2011), and consequently open on December 19th 2011 the Complaint SO2/2011 with (Resolution n. 27/2011). On 18 January 2012, the deadline for the investigation was postponed with (Resolution n. 2/2012). The Supervisory Board closed with Determination n. 6/2012 the complaint, not having found any breach of the Undertakings.

New Delivery Process (NPD)

With Resolution n. 8/2011 , the Supervisory Board started a supervision activity on the New Delivery Process. On 14 December 2011, with Resolution n. 25/2011, the Supervisory Board approved the results of the investigation, asking the Supervisory Office to bring forward further investigations on the actual application of the new process.

New information procedures for the reopening of saturated switches to broadband services

The Supervisory Body adopted on September 13, 2011, the Determination n. 19/2011 which closes the monitoring activities on the frequent rescheduling of the intervention dates for the reopening of the saturated Telecom Italia exchanges. The Supervisory Board appreciates the activation by Telecom Italia of the new information practices, as required by the Board itself.

KPI Request of information

On July 5th, 2011, the Supervisory Board approved the launch of an investigation on the key performance indicators referred to in the Undertakings Group number 4. In particular, the investigation is relative to a request for information on the KPI that measures the average processing time for the delivery for the business segment and the indicator showing the number of ADSL failures repeated within 30 days after the repair.


Determinations adopted during the may, 3rd 2011 Supervisory Board meeting

At the May, 3rd 2011 meeting, the Supervisory Board adopted the Determination n. 13/2011 which fixes new terms for the conclusion of the investigation on the complaint n. S01/2011 submitted by the operator Welcome Italia related to saturation problems with reference to the bitstream services.
During the same meeting, the Supervisory Board approved the Quarterly Report on the activities and results referred to the Ist Q 2011 and adopted recommendations on the switches saturation pre-warning system.


New Supervisory Board determination

The Supervisory Board approved new Determinations regarding a request of information about miniDSLAM devices management, DSLAM desaturation policy and the New Delivery Process state of the art.


Complaint S01/2011

The Supervisory Board started its verification activities on the complaint submitted by the Operator Welcome Italia asserting technical troubles to the bitstream services due to alleged exchanges saturation problems.
During the meeting held on March, 10th 2011 the expiry date for the preliminary investigation has been postponed of 30 days.


Start of the monitoring activities as foreseen by the data certification system of Telecom Italia

The Supervisory Board decided to start the monitoring activities on the basic data used to compute the indicators (KPI) set by the Undertakings Group nos. 3 and 4.


Start of KOs Retail Analysis

The Supervisory Board started the analysis of the reasons behind the work orders refusals (known as KO) with reference to Telecom Italia Retail services.


Activity Plan 2011

During the January 18th 2011 meeting, the Supervisory Board approved with the Determination n. 1/2011 the Activity Plan for the year 2011.


Asymmetric information - Access to documents and information

With the Determination No. 23/2010 dated December, 15th 2010, the Supervisory Board approved, according to the Undertakings Group No. 2, the request for access to information and documents acquired by the Italian Antitrust Authority at Telecom Italia offices within the proceeding No. A426, in order to verify the possible existence of information asymmetries to the detriment of the alternative operators, in occasion of tenders for the award of electronic communications services.


KOS Analysis Project – Final Report and Recommendations

With reference to the activation requests put forward by the other licensed operators and rejected by Telecom Italia (so called KO), the Supervisory Board adopted on December 15th 2010 the Determination n. 22/2010; with this Determination, the Board recommended to Telecom Italia interventions in order to make the delivery process more efficient and to guarantee to the OLOs a higher transparency level and an improvement of the equality of access conditions. The decision has been taken as outcome of the Final Report of the KOs Analysis project approved on the same day.


Undertakings Group n. 5

In the Supervisory Board meeting held on November, 23rd 2010, two Determinations related to the verification activities about Telecom Italia fulfilment of the Undertakings Group n. 5 "Guarantees of transparency of technical plans for the quality of the fixed access network" were adopted: the Determination n. 19/2010 approved the Technical Report on the state of the art about the implementation of the switches saturation pre-warning system and the monitoring activity on the information published on the Wholesale website; with the Determination n. 20/2010 the Supervisory Board adopted the Technical Report about the actual situation of the monitoring activities regarding this Undertakings Group.


"KO Analysis" project - Access to documents and information

With the Determination n. 21/2010 dated November, 23rd 2010, the Supervisory Board, implementing the KOs Analysis Project (Determination n. 14/2010) approved the request of access to Telecom Italia information and documents acquired by the Antitrust Authority with reference to the proceeding n. A428; the proceeding concerned an alleged abuse of dominant position related, inter alia, the refusal by Telecom Italia of the work orders submitted by the alternative operators to acquire new customers (so called KOs).


"KO Analysis" project

The Supervisory Board adopted on July, 21st 2010 the Resolution n. 14/2010, which approves the methodological note which describes the analysis process of the data got from Telecom Italia "Datawarehouse Esiti", related to the OLOs job orders of wholesale services. It has been implemented according to the "KO Analysis" project, which aims at understanding the reasons behind Telecom Italia's denials to the OLOs requests (so called "KO").


COMPLAINT S02/2010

The Supervisory Board closed with the Determination n. 13/2010 the Complaint S02/2010, which was open upon request of Wind, Bt, Fastweb, Tiscali and Vodafone, which complained alleged information gaps with reference to the Technical Plans for the development of the fixed access network (Undertakings Group n. 6).


Codes of Practice

As from today, July, 21st 2010, the following Telecom Italia Codes of Practice are published on this website:
1- Code of Practice, adopted according to the Undertakings Group Number 2 of the AGCom Resolution Number 718/08/CONS, aimed at guarantee the respect of the principle of equality of treatment.
2 - Code of Conduct for the confidentiality of data relating to OLO, adopted according to the AGCom Resolution Number 152/02/CONS.