In 2012, the Supervisory Board focused in particular on equality of treatment and transparency of information. More generally, auditing focused on various priority issues, as determined on the basis of feedback received from other licensed Operators and the experience gained in the field.
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This work resulted in a number of investigations and examinations of some of the more delicate and complex aspects of the Telecom Italia Undertakings, which are summarized here and detailed later on in this report.
As concerns the New Delivery Process, a much broader time horizon will be needed to appreciate the effective improvements it will bring to the overall efficiency of the system. Nonetheless, the Supervisory Board audited the performance of the single queue mechanism in the management systems developed by Telecom Italia, through field inspections and also by requesting information from other licensed Operators.
An assessment of the Telecom Italia management incentive system and its alignment with the specific contents of the Undertakings enabled changes and corrections to be made to some of the original objectives assigned to management. This initiative illustrates the good working relationship and constructive collaboration that exists between the Supervisory Board and Telecom Italia.